What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, subscribe to a mailing list, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up to a mailing list, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
- To process orders on your behalf
- To improve our website to better serve you
- To look at the products you buy, together with information regarding the way you viewed our site, to enable us to send you information about products and services that you may be interested in
- To allow us to better service you in responding to your customer service requests
- To send periodic emails regarding your order or other products and services
- To follow up correspondence (e.g. email or telephone enquiries)
How do we protect your information?
Our website is scanned on a regular basis for Payment Card Industry Data Security Standard (PCI DSS) compliance, security holes and known vulnerabilities to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information, to maintain the safety of your personal information.
All credit card payment transactions are processed through a gateway provider and are not stored or processed on our servers.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.
Do we use 'cookies'?
We use a feature of your Internet Web Browser called a 'cookie'. A cookie is a very small text file that your Web Browser places on your computer's hard disc when you log in.
The cookie we store is only used to store what is called a session ID that expires once you close your browser or log out of the site.
It does not store password or credit card information. It is possible to view our site without providing any personal details.
If you turn cookies off, it may affect your user experience on our site when logged in.
We do not sell, trade, or otherwise transfer to outside parties your PII unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
How does our site handle Do Not Track signals?
We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioural tracking?
It's also important to note that we do not allow third-party behavioural tracking
We agree to the following:
You can change your personal information:
- By emailing us firstname.lastname@example.org
- By calling us +44 (0) 1772 754844 Monday-Thursday 8am-6pm, Friday 8am-5pm, Bank Holiday Monday 10am-2pm